Frequently asked questions

Shipping Policy

Usually, our products are ready-to-go and delivered within 7-10 working days upon order confirmation and sometimes it takes even less time, but once in a while it may happen that the shipment may take an additional of 10-15 working days to arrive due to many reasons, chief of them being late dispatch done from the designer’s end because of valid reasons.

This is because some of our designers live in outstation cities and hence in order to keep a strong check on the quality of these products, we ask them to send us these products first to our warehouse where we inspect the quality of these items in real time, before making a final dispatch to our customers. This helps us become certain that the products we ship are assured for their quality and are undamaged, unused, non-defective and matching their original description, size and photo. Hence, you don’t have to go through the hassle of returning the item for whatsoever reason except in the case of the damaged product and its packaging during transit or size mismatch. For customized orders, we do not accept any returns as the products have been tailor-made as per the dimensions and other details as given by the customers themselves either through a phone call, email, or any other electronic medium.

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website are only available for delivery to certain addresses and pin code as serviced by our logistics partners.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [7-25] business days from the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on [Sundays]. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

You can provide special delivery instructions on the check-out page of our website. We will try our best to adhere to those instructions however we do not promise, assure or guarantee any of it.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax or service tax or VAT or any additional tax is charged according to the State or city to which the item is shipped.

Damaged Items

In Transport If there is any damage to the packaging on delivery, contact us immediately at care@getnatty.com

Questions

If you have any questions about the delivery and shipment or your order, please contact us at care@getnatty.com