Frequently asked questions

for designers

What is the transaction fee?
When is the payment disbursed?
How many products can be displayed?
Will I be promoted in the free plan?
Will I get assured sales?
Should my brand be registered to join?
What is the minimum amount of sales that you can provide?
I am not a premium designer but I want to participate in the exhibition. How?
How will I be promoted if I choose your Premium plan?
Can i cancel my membership at any given time? Will I be refunded the remaining money based on a timeline?
Is this platform only for established fashion designers or upcoming designers?
Will you be taking care of logistics in case I’m a premium designer?

for customers

What is special about GetNatty?
Can the products be customized?
How long will it take for an order to be delivered to me?
How’s the refund policy?
How do I know the quality of a designer?
Is there any additional shipping charge?
What are the various modes of payment?
Can I get any seasonal discounts?
How do i initiate the process of refund?
How long does it take to process the refund?
Who bears the cost of returning a product?
Will you be taking care of logistics in case I’m a premium designer?
Under what circumstances am I eligible for a refund?